Delivery and Returns

Delivery

Bloom Perfumery ships to UK, EU and the rest of the world. See full list of countries.

We use Royal Mail (UK only) and DHL and there are several options.

А. Samples (1 ml) and packs of samples, can be shipped to ANY country without restrictions:

B. Perfume above 1 ml, home scents, etc. to UK and EU. There are no restrictions as within EU DHL ships perfume by road.

С. Perfume above 1 ml, home scents, etc. orders to rest of the world (outside EU). As these shipments are by air: dangerous goods restrictions and fees apply. DHL's surcharge for 'limited quantities" (perfume with alcohol above 1 ml to 30 ml) is £4 and surcharge for "full dangerous goods" (perfume with alcohol above 30 ml) is £10. In addition to that some countries to not allow DHL to bring in perfume above 1 ml (for instance Australia, Canada, Japan and some others). See full list of shipping costs, restrictions and fees here.

Any orders made using the DHL next day option are dispatched as soon as possible, usually same business day if the order was placed before noon or next business day if the order was placed after 12.

Returns

If you beleive the item is faulty please get in touch at bloom@bloomperume.co.uk and we will arrange pick of faulty products (returns for such cases are free).

If you changed your mind, the product has to be in its original manufacturer's packaging (and that includes celophane being intact and not tempered with) Please send it back within 28 days of purchase. We will issue a refund after we have inspected and accepted the item. Items damaged while on their way back to us will not be refunded, please pack them well.

UK VAT refunds on orders delivered to outside of the EU (and also Norway, Guernsey, Jersey, etc.)

If your order is going to an address outside of the EU and also Norway, Switzerland, Guernsey and Jersey you are entitled to the refund of the UK VAT.

This refund can be processed by us within a month after your order gets delivered. You will see the amount of tax when you check out and in the order delivery note.

We can return the tax by PayPal and to cards for accounts in £. If you paid by card and from an account in any other currency (but not £) we can only process the refund over the phone. Please call our London store: +44 (0) 207 240 0338.
Alternatively we can issue a discount code for the amount of the refund. You will be able to use this code/credit for your next orders.