Delivery and Returns
Delivery
Bloom Perfumery ships to UK, EU and the rest of the world.
Within the UK we use Royal Mail (for samples only), DHL, UK Mail and other express couriers. For international shipments we use DHL, Skynet, DPD and others.
All claims about missing/delayed and undelivered orders need to be made within 3 months from the date of dispatch.
Beyond that point we will not be able to investigate where your order is and thus process a refund or send a replacement.
Returns
If you believe the item is faulty please get in touch at bloom@bloomperfume.co.uk and we will arrange pick of faulty products (returns for such cases are free).
If you changed your mind, the product has to be in its original manufacturer's packaging (and that includes celophane being intact and not tempered with) Please send it back within 28 days of purchase. We will issue a refund after we have inspected and accepted the item. Items damaged while on their way back to us will not be refunded, please pack them well.
Tax free shopping from outside of the UK
We offer UK VAT tax free shopping for orders delivered to outside of the UK. If your order is going to an address outside of the UK (that is all the all of the EU now including Norway, Switzerland, and also Guernsey and Jersey and the rest of the world) you are entitled shop online without the UK VAT.
Please make sure you select your location correctly at the top of the page of Bloom’s web-store to see relevant prices for the products. You will see tax amount deducted from the order during the checkout.
Please note, you shop without the UK tax but your national custom duties might apply. They vary from country to country.
Some countries have import duties only after a certain value of the order. Please check your country rules on imports/international online orders before placing your order as you will be responsible for following these rules and paying possible duties.
If you refuse to pay your national import duties and your order is shipped back to us because of that - you will be responsible for the shipping and administration costs.
Delays caused by customs formalities.
Bloom Perfumery cannot be responsible for delays caused by national customs in a particular destination. If customs in your country delay the progress of your order neither courier nor us can speed things up. Couriers aim at a certain delivery estimate; however, you need to understand that customs are independent and have no concern for estimated delivery times.
Tracking
Royal Mail tracking: http://www.royalmail.com/track-trace
DHL: http://www.dhl.co.uk/en/express/tracking.html
Blue Sky: https://www.bsilogistics.co.uk/