General Terms and Conditions
Please read this carefully. By making a purchase by the means described below you are agreeing to the Terms and Conditions of Bloom Perfumery.
This document was most recently updated in August 2017.
1.1 Scentomatic Ltd trading as Bloom Perfumery Covent Garden ("we", "us" or "our") operates a boutique located at 4 Langley Court WC2E 9JY London ("in store", "the store") and a website at bloomperfume.co.uk ("online", "website"). All purchases made in store or on the website are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order or specific use.
1.2 We sell goods only to end-users and reserve the right to limit the number of pieces sold to one customer at one time in store or online. In a single order it will be possible to buy three pieces of each particular item in each particular size and concentration.
1.3 Orders can be placed in store, on the website at bloomperfume.co.uk, or by telephone (a mail order).
1.4 At the moment we only ship to the debit or credit card's billing address for orders placed over the phone.
1.5 We can process orders for anywhere in the UK and we also ship to EU. Please refer to paragraph 2 'Prices and shipping' for more information.
1.6 We will confirm acceptance of your order placed online either by message on the website immediately after you have confirmed your order, or by us sending an email to the address you have provided to us.
1.7 Should you need to cancel an order placed online, you will need to call us on +44 (0) 207 240 0338 or write to firstname.lastname@example.org and we will refund your payment. If the order has already been dispatched we are unable to do this and you will have to follow the returns process once it has been delivered to you.
1.8 We reserve the right to terminate any transaction that we believe to be fraudulent or not genuine. We may explore legal action in the event of criminal activity.
1.9 Bloom Perfumery credit notes and gift certificates can be redeemed in store only.
We deliver worldwide.
The prices stated on the website will be inclusive of any VAT payable and are displayed in £(GBP).
Safe vs restricted.
Bloom Perfumery is an IATA certified shipper of dangerous goods (which perfumes happen to be). We play by the rules and declare the contents of our parcels properly and accurately when shipping by air or road.
Delivery to your country will depend on the nature of the product. Couriers and countries see products as safe, partly restricted or restricted when shipped by air.
Products in the safe category (make-up, skin care products, soaps, shampoos, candles, books and perfume samples up to 1 ml) can be shipped by road or air to any country. Please see Table 3 for prices and timescales.
Perfumes, room sprays and room diffusers over 1 ml with alcohol content potentially can present some danger when shipped by air (as alcohol is a flammable liquid). Still perfumes in bottles in up to 30 ml sizes are considered to be of less danger.
We can ship safe + low volumes (perfumes in bottles up to 30 ml) to a number of destinations. Please see Table 3.
Perfumes and room sprays with alcohol content in bottles over 30 ml are classified as restricted dangerous goods when shipped by air. Restricted volumes are possible to ship only a limited list of countries. Please see Table 3.
If you country is not among destinations to which perfumes over 1 ml can be delivered we still can organize special cargo shipping on a case to case basis for large orders. Please write to email@example.com with a delivery address and items you are wish to purchase so we can prepare a quote.
Delivery to UK, Europe and the rest of the world.
UK deliveries can be done by:
1) Royal Mail. For 1 ml samples only (Signed for 2nd class ® delivery in 3-5 working days). Prices starting from £2.7;
2) Interlink or DHL for samples or any other product for express next working day or Saturday delivery. Please note that couriers honestly strive to achieve but do not guarantee next working day delivery 100% of time. Bloom Perfumery does not accept complaints for deliveries not made on time if it’s the courier’s failure (for example they have misrouted the parcel, and delivered it one day late) and will not make refunds for shipping costs in such cases. Prices starting from £7;
EU customers can select between Interlink or DHL. Difference being Interlink takes the goods to the border and then passes it to the national courier whereas DHL does door to door (which is sometimes quicker and easier to track). Please see Table 2. Prices starting from £12;
Deliveries to the countries outside EU are done by DHL. Please note: there are countries to which perfumes over 1 ml cannot be shipped. Please see Table 3. Prices starting from £20;
Customs, duty and taxes.
For customers from outside EU DHL will take care of the customs formalities. Certain countries do not have any taxable levels in terms of value of goods you can import, some place quite a high threshold, some are very strict. Please check with your relevant national authorities. In terms of VAT, DHL will be arranging payment when necessary, and in these cases you will get your VAT back from us if you have paid it to the customs authorities in your country.
Customers from EU, with the exception of Norway, Switzerland, and Iceland do not pay any duties or taxes. Please see Table 2.
Table 1. UK delivery
Table 2. Interlink DPD Classic Parcel to EU (up to 30 kg)
Table 3. Worldwide delivery (outside EU)
Royal Mail tracking: http://www.royalmail.com/track-trace
Interlink Express (DPD Europe): https://www.interlinkexpress.com/content/how-can-we-help/index.jsp
Definition of a working day
By a working day we mean Monday, Tuesday, Wednesday, Thursday and Friday. Orders placed after 12.00 will be shipped next working day if the express courier option is selected. Thus orders placed on Friday after 12.00 are shipped on Monday. For Royal Mail delivery times vary from 2 to 7 days depending on if there’s a weekend interfering as well as on how busy the post office was on the day we took post there and if they were able to process it same day.
Dependent on the volume of orders and business in store Bloom Perfumery cannot always guarantee that orders received will be posted that same business day; however we endeavour to post all orders received within 1-2 working days regardless of the delivery option selected.
We offer customers the option of backordering fast-selling items. Some products are very popular and may become out of stock very quickly. However, when we know that the new stock is on its way we offer online shoppers the convenience of placing a backorder: meaning we will ship the order as soon as the new stock arrives.
Usually, a product on backorder will be shipped within 7-10 working days and the customer won’t need to check the website continuously to see if a particular product is back in stock.
Please note that if you are ordering several items some of which are on backorder we will only ship the order when it’s complete and all items come in stock. To get the items available for immediate delivery faster please order them separately from items on backorder (as these take 7-10 days to ship).
We endeavour to ensure your purchase reaches you intact and not faulty, if on the rare occasion your order arrives faulty or damaged, please contact us by calling the shop on +44 (0) 207 240 0338 or write to firstname.lastname@example.org to resolve the issue.
3. Methods of payment
3.1 Apart from when in store, all payment must be made with either a debit or credit card. In store we also accept cash and Bloom Perfumery gift certificates and credit notes issued in store.
3.2 The debit and credit cards accepted by us are those listed on the web site on the date on which your order is placed.
3.3 You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
We offer a return policy of 28 days granted the original product packaging remain intact and not tempered with. Your returned goods need to be sent to 4 Langley Court, Covent Garden, London, WC2E 9JY. Please allow 5-10 days after we have received your products for the refunded money to enter your account. We will keep you updated of this process as it is happening. Please also include your invoice as proof of purchase.
In no circumstances can we offer a refund, a credit note or exchange goods that have been tampered with, opened or used (unless they are faulty). For this reason we strongly recommend that you make use of the sampling service while purchasing a perfume. So that you can test a small amount in a sample before compromising the integrity of the original product packaging. Once opened, perfumes cannot be returned for subjective reasons.
We do not accept returns of samples.
5. Online Privacy
We will not share your card details or personal details with any unauthorized third party. We have a system in place where by we make sure our online shop is a secure web destination, should a malicious third party gain access to your transaction details we hold no liability.
6. Special offers discounts and promotions
6.1 From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.
6.2 As a general rule, discounts from different promotions cannot be combined and added up. Only one discount can be applied at a time to online orders and/or purchases in store, this will always be the highest discount available. For example, if you have a promo code giving a 10% discount and there’s an ongoing 20% off sale then only the higher 20% discount can be used.
6.3 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to availability of the stock, we will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.
6.4 We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.
7. Sampling service
As is often the case with complex, layered perfumes, a customer may need hours, if not days to fully appreciate and decide on a fragrance. Bloom Perfumery offers an opportunity to purchase small samples of perfume for you to take away and try, they range from 1 to 1.6 ml, depending on concentration and are subject to availability. The amount of samples is limited to 1 sample of each particular fragrance, per customer, at a time. Bloom Perfumery does not sell decanted perfume i.e. divide volumes as provided by a manufacturer into lesser volumes. Therefore, selling more than one sample of the same fragrance to one customer at any single time is against our policy. We leave it to our discretion to cancel continuous repetitive orders of samples of the same perfume(s). A refund will be made in due course in this case.
In case when perfume houses provide free samples we reserve the right to limit the number of free samples to 5 unique items (i.e. they have to be samples of different perfumes) per customer in order be fair to other customers.
Free samples are subject to availability and are only available in store at 4 Langley court. If certain items are unavailable or have never been available in the first place and Bloom Perfumery has to produce a sample — this service comes at a fee.
With online sample orders we limit the number of samples to 10 per account per month and to one sample of any particular product per order (that applies to skincare and make-up as well). There are several reasons for that. Firstly, although we believe in ‘try-before-you-buy’ in case of beautiful complex fragrances, 10 unique samples can last you well beyond a month.
Secondly, as mentioned above we are a perfume boutique, not a decant service. Our samples are priced very reasonably and are there only to help customers to make up their mind before committing to a large bottle. We leave it to our discretion to cancel continuous regular orders of dozens of identical samples going to the same postal address.
We do not accept returns of samples.
Sample pack subscriptions
It’s possible to subscribe to monthly supplement of perfume samples delivered by post.
Subscription includes 12 samples packs (the number of samples and particulars are specified in each subscription) which a customer will receive monthly starting from the month following subscribing.
In case a customer wishes to unsubscribe a credit note will be issued calculated on a pro-rata basis according to the remaining number of months.
The sample packs will be formed according to season, best sellers statistics and gender (if the latter option is specified and requested by a customer).
8. Important safety instructions while handling candles
Please read carefully before handling a candle.
A lit candle is a live flame. Keep it out of reach of children and pets. Burn away from flammable material such as paper, wood, plastic, synthetic or natural fabric, etc.
Do not set in a draft.
Never leave the burning candle unattended.
Do not burn your candle all the way down and always leave at least 5 mm of non-molten wax at the bottom.
Allow a minimum of 50cm overhead clearance.
9.1 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
9.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website or on the Bloom Perfumery Facebook and Twitter pages shall remain at all times vested in us. You are permitted to use the material data and content only for your personal use in placing orders through the website, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the website without our prior written permission. Scentomatic Ltd may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the www.bloomperfume.co.uk website.
9.3 These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.
9.4 The registered company address for Scentomatic Ltd trading as Bloom Perfumery Covent Garden is: 45-51 High Street, Reigate, Surrey, RH2 9AE . The company registration number is 07897496.
Thank you for agreeing to our Terms and conditions and we hope you enjoy shopping at bloomperfume.co.uk and in our boutique at Covent Garden.