Bloom Perfumery 
General Terms and Conditions

Please read this carefully. By making a purchase by the means described below you are agreeing to the Terms and Conditions of Bloom Perfumery.

This document was most recently updated on 25th May 2018.

1. Purchase

1.1 Scentomatic Ltd trading as Bloom Perfumery Covent Garden ("we", "us" or "our") operates a boutique located at 4 Langley Court WC2E 9JY London ("in store", "the store") and a website at bloomperfume.co.uk ("online", "website"). All purchases made in store or on the website are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order or specific use.

1.2 We sell goods only to end-users and reserve the right to limit the number of pieces sold to one customer at one time in store or online. In a single order it will be possible to buy three pieces of each particular item in each particular size and concentration.

1.3 Orders can be placed in store, on the website at bloomperfume.co.uk, or by telephone (a mail order).

1.4 At the moment we only ship to the debit or credit card's billing address for orders placed over the phone.

1.5 We can process orders for anywhere in the UK and we also ship to EU. Please refer to paragraph 2 'Prices and shipping' for more information.

1.6 We will confirm acceptance of your order placed online either by message on the website immediately after you have confirmed your order, or by us sending an email to the address you have provided to us.

1.7 Should you need to cancel an order placed online, you will need to call us on +44 (0) 207 240 0338 or write to bloom@bloomperfume.co.uk and we will refund your payment. If the order has already been dispatched we are unable to do this and you will have to follow the returns process once it has been delivered to you.

1.8 We reserve the right to terminate any transaction that we believe to be fraudulent or not genuine. We may explore legal action in the event of criminal activity.

1.9 Bloom Perfumery credit notes and gift certificates can be redeemed in store only.

 

2. Delivery

We deliver worldwide.

Prices 
The prices stated on the website will be inclusive of any VAT payable and are displayed in £(GBP).


Delivery
Safe vs restricted.
Bloom Perfumery is an IATA certified shipper of dangerous goods (which perfumes happen to be). We play by the rules and declare the contents of our parcels properly and accurately when shipping by air or road.
Delivery to your country will depend on the nature of the product. Couriers and countries see products as safe, partly restricted or restricted when shipped by air.
Products in the safe category (make-up, skin care products, soaps, shampoos, candles, books and perfume samples up to 1 ml) can be shipped by road or air to any country. Please see Table 3 for prices and timescales.
Perfumes, room sprays and room diffusers over 1 ml with alcohol content potentially can present some danger when shipped by air (as alcohol is a flammable liquid). Still perfumes in bottles in up to 30 ml sizes are considered to be of less danger. 
We can ship safe + low volumes (perfumes in bottles up to 30 ml) to a number of destinations. Please see Table 3. 
Perfumes and room sprays with alcohol content in bottles over 30 ml are classified as restricted dangerous goods when shipped by air. Restricted volumes are possible to ship only a limited list of countries. Please see Table 3.
If you country is not among destinations to which perfumes over 1 ml can be delivered we still can organize special cargo shipping on a case to case basis for large orders. Please write to bloom@bloomperfume.co.uk with a delivery address and items you are wish to purchase so we can prepare a quote.


Delivery to UK, Europe and the rest of the world.


UK deliveries can be done by:
1) Royal Mail. For 1 ml samples only (Signed for 2nd class ® delivery in 3-5 working days). Prices starting from £2.7;
2) DHL for samples or any other product for express next working day or Saturday delivery. Please note that couriers honestly strive to achieve but do not guarantee next working day delivery 100% of time. Bloom Perfumery does not accept complaints for deliveries not made on time if it’s the courier’s failure (for example they have misrouted the parcel, and delivered it one day late) and will not make refunds for shipping costs in such cases. Prices starting from £7;
EU and the rest of the world orders ship with DHL.  Please see Table 2 for EU. Prices starting from £12;
Please see Table 3 for the prices of shipping to outside EU. Prices starting from £20;

Customs, duty and taxes. 
For customers from outside EU DHL will take care of the customs formalities. Certain countries do not have any taxable levels in terms of value of goods you can import, some place quite a high threshold, some are very strict. Please check with your relevant national authorities. In terms of VAT, DHL will be arranging payment when necessary, and in these cases you will get your VAT back from us if you have paid it to the customs authorities in your country. 
Customers from EU, with the exception of Norway, Switzerland, and Iceland do not pay any duties or taxes. Please see Table 2.

 

Table 1. Destinations, shipping costs, delivery times. 

Destination Type of Product Courrier/Service Cost
 United Kingdom
1 ml samples (and packs of) Royal Mail (2nd class recorded) £2,7
Any product DHL Next Working Day £7 to £12
EU
Albania Any product DHL 2-3 Working Days £19
Andorra Any product DHL 2-3 Working Days £16
Austria Any product DHL 2-3 Working Days £15
Belarus Any product DHL 2-3 Working Days £19
Belgium Any product DHL 2-3 Working Days £12
Bosnia and Herzegovina Only SAFE* and Limited Quantity** products DHL 2-3 Working Days £19
Bulgaria Any product DHL 2-3 Working Days £16
Canary Islands Any product DHL 2-3 Working Days £19
Croatia Any product DHL 2-3 Working Days £16
Cyprus Any product DHL 2-3 Working Days £16
Czech Republic Any product DHL 2-3 Working Days £16
Denmark Any product DHL 2-3 Working Days £15
Estonia Any product DHL 2-3 Working Days £16
Finland Any product DHL 2-3 Working Days £15
France Any product DHL 2-3 Working Days £13
Germany Any product DHL 2-3 Working Days £13
Greece Any product DHL 2-3 Working Days £16
Hungary Any product DHL 2-3 Working Days £16
Iceland Any product DHL 2-3 Working Days £19
Ireland Any product DHL 2-3 Working Days £12
Ireland (Republic of) Any product DHL 2-3 Working Days £12
Italy Any product DHL 2-3 Working Days £15
Kosovo Only SAFE* products DHL 2-3 Working Days £19
Latvia Any product DHL 2-3 Working Days £16
Liechtenstein Any product DHL 2-3 Working Days £19
Lithuania Any product DHL 2-3 Working Days £16
Luxembourg Any product DHL 2-3 Working Days £12
Macedonia, Moldova, Montenegro
SAFE'*products DHL 2-3 Working Days £19
Limited quanity ** DHL 2-3 Working Days £24
Malta Any product DHL 2-3 Working Days £16
Monaco Any product DHL 2-3 Working Days £13
Netherlands Any product DHL 2-3 Working Days £12
Norway Any product DHL 2-3 Working Days £19
Poland Any product DHL 2-3 Working Days £16
Portugal Any product DHL 2-3 Working Days £15
Romania Only SAFE* and Limited Quantity** products DHL 2-3 Working Days £16
San Marino Any product DHL 2-3 Working Days £15
Serbia Any product DHL 2-3 Working Days £19
Slovakia Any product DHL 2-3 Working Days £16
Slovenia Any product DHL 2-3 Working Days £16
Spain Any product DHL 2-3 Working Days £15
Sweden Any product DHL 2-3 Working Days £15
Switzerland Any product DHL 2-3 Working Days £19
Vatican City Any product DHL 2-3 Working Days £15
Ukraine
SAFE'*products DHL 2-3 Working Days £19
Limited quanity ** DHL 2-3 Working Days £23
Restricted*** products DHL 2-3 Working Days £36
The rest of the world outside EU. You will pay VAT on shipping but the products will be sold ex-VAT.
Algeria Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Angola Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Antigua and Barbuda Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Argentina Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Armenia Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Australia Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £22,0
Azerbaijan Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Bahamas Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Bahrain Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £25,0
Bangladesh Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Barbados Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Belize Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Benin
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Limited quanity ** DHL 2-3 Working Days £32,0
Restricted*** products DHL 2-3 Working Days £38,0
Bhutan Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Bolivia Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Botswana Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Brazil
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Limited quanity ** DHL 2-3 Working Days £32,0
Restricted*** products DHL 2-3 Working Days £38,0
Burkina Faso Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Burundi
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Limited quanity ** DHL 2-3 Working Days £29,0
Restricted*** products DHL 2-3 Working Days £35,0
Brunei
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £25,0
Limited quanity ** DHL 2-3 Working Days £29,0
Restricted*** products DHL 2-3 Working Days £35,0
Cabo Verde Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Cambodia Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Cameroon
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Limited quanity ** DHL 2-3 Working Days £32,0
Restricted*** products DHL 2-3 Working Days £38,0
Canada Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £19,0
Central African Republic Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Chad Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Chile Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
China Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £22,0
Colombia Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Comoros Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Congo, Republic of Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Congo, Democratic Republic of the Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Costa Rica Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Cote d'Ivoire Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Cuba Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Djibouti Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Dominica Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Dominican Republic Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Ecuador Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Egypt Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
El Salvador Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Equatorial Guinea Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Eritrea Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Ethiopia Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Fiji Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Gabon Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Gambia Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Georgia Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Ghana
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Limited quanity ** DHL 2-3 Working Days £32,0
Restricted*** products DHL 2-3 Working Days £38,0
Grenada Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Guatemala Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Guinea Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Guinea - Bissau Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Guyana Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Haiti Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Honduras Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Iraq
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Limited quanity ** DHL 2-3 Working Days £32,0
Restricted*** products DHL 2-3 Working Days £38,0
India Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £22,0
Indonesia
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £22,0
Limited quanity ** DHL 2-3 Working Days £26,0
Restricted*** products DHL 2-3 Working Days £32,0
Iran Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Israel
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Limited quanity ** DHL 2-3 Working Days £32,0
Restricted*** products DHL 2-3 Working Days £38,0
Jamaica Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Japan Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £22,0
Jordan Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £25,0
Kazakhstan Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Kenya Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Kiribati Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Kuwait
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £25,0
Limited quanity ** DHL 2-3 Working Days £29,0
Restricted*** products DHL 2-3 Working Days £35,0
Kyrgyzstan Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Laos Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Lebanon Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Lesotho Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Liberia Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Libya Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Madagascar Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Malawi Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Malaysia
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £22,0
Limited quanity ** DHL 2-3 Working Days £26,0
Restricted*** products DHL 2-3 Working Days £32,0
Maldives Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Mali Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Marshal Islands Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Mauritania Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Mauritius Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Mexico Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £19,0
Micronesia Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Mongolia Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Morocco
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Limited quanity ** DHL 2-3 Working Days £32,0
Restricted*** products DHL 2-3 Working Days £38,0
Mozambique Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Myanmar (Burma) Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Namibia Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Nauru Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Nepal Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
New Zealand Only 1 ml samples (and packs of) and 'SAFE' DHL 2-3 Working Days £25,0
Nicaragua Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Niger Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Nigeria
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Limited quanity ** DHL 2-3 Working Days £32,0
Restricted*** products DHL 2-3 Working Days £38,0
Oman
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £25,0
Limited quanity ** DHL 2-3 Working Days £29,0
Restricted*** products DHL 2-3 Working Days £35,0
Pakistan Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Palestine Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Palau Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Panama Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Papua New Guinea Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Paraguay Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Peru Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Philippines
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £22,0
Limited quanity ** DHL 2-3 Working Days £26,0
Restricted*** products DHL 2-3 Working Days £32,0
Qatar Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £25,0
Russia (Only Moscow and Leningradskya Oblast)
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days + possible customs delay £19,0
Limited quanity ** DHL 2-3 Working Days + possible customs delay £23,0
Restricted*** products DHL 2-3 Working Days + possible customs delay £29,0
Saudi Arabia
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £25,0
Limited quanity ** DHL 2-3 Working Days £29,0
Restricted*** products DHL 2-3 Working Days £35,0
Singapore
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £22,0
Limited quanity ** DHL 2-3 Working Days £26,0
Restricted*** products DHL 2-3 Working Days £32,0
St. Kitts and Nevis Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
St. Lucia Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
St. Vincent and The Grenadines Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Samoa Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Sao Tome and Principe Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Senegal Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Seychelles Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Sierra Leone Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Solomon Islands Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £25,0
South Africa Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £25,0
South Korea
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £22,0
Limited quanity ** DHL 2-3 Working Days £26,0
Restricted*** products DHL 2-3 Working Days £32,0
South Sudan Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Sri Lanka Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Sudan Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Suriname Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Swaziland Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Syria Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Rwanda Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Taiwan
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £22,0
Limited quanity ** DHL 2-3 Working Days £26,0
Restricted*** products DHL 2-3 Working Days £32,0
Tajikistan Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Tanzania Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Thailand
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £22,0
Limited quanity ** DHL 2-3 Working Days £26,0
Restricted*** products DHL 2-3 Working Days £32,0
Timor-Leste Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Togo Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Tonga Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Trinidad and Tobago Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Tunisia Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Turkey
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £19,0
Limited quanity ** DHL 2-3 Working Days £23,0
Turkmenistan Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Tuvalu Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Uganda Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Uruguay Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
United Arab Emirates
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £22,0
Limited quanity ** DHL 2-3 Working Days £26,0
Restricted*** products DHL 2-3 Working Days £32,0
United States of America
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £15,0
Limited quanity ** DHL 2-3 Working Days £19,0
Restricted*** products DHL 2-3 Working Days £25,0
Uzbekistan Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Vanuatu Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Venezuela Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Vietnam
1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £22,0
Limited quanity ** DHL 2-3 Working Days £26,0
Restricted*** products DHL 2-3 Working Days £32,0
Yemen Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £25,0
Zimbabwe Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0
Zambia Only 1 ml samples (and packs of) and 'SAFE'* DHL 2-3 Working Days £28,0

* SAFE means perfumes up to 1 ml and products without alcohol

** Limited quantity means perfumes with alcohol up to 30 ml

*** Restricted means perfumes with alcohol in volumes 30 ml

 

Tracking 

Royal Mail tracking: http://www.royalmail.com/track-trace
DHL: http://www.dhl.co.uk/en/express/tracking.html
 

Other 
Definition of a working day

By a working day we mean Monday, Tuesday, Wednesday, Thursday and Friday. Orders placed after 12.00 will be shipped next working day if the express courier option is selected. Thus orders placed on Friday after 12.00 are shipped on Monday. For Royal Mail delivery times vary from 2 to 7 days depending on if there’s a weekend interfering as well as on how busy the post office was on the day we took post there and if they were able to process it same day. 
Dependent on the volume of orders and business in store Bloom Perfumery cannot always guarantee that orders received will be posted that same business day; however we endeavour to post all orders received within 1-2 working days regardless of the delivery option selected.

Backorders
We offer customers the option of backordering fast-selling items. Some products are very popular and may become out of stock very quickly. However, when we know that the new stock is on its way we offer online shoppers the convenience of placing a backorder: meaning we will ship the order as soon as the new stock arrives.
Usually, a product on backorder will be shipped within 7-10 working days and the customer won’t need to check the website continuously to see if a particular product is back in stock.
Please note that if you are ordering several items some of which are on backorder we will only ship the order when it’s complete and all items come in stock. To get the items available for immediate delivery faster please order them separately from items on backorder (as these take 7-10 days to ship).
We endeavour to ensure your purchase reaches you intact and not faulty, if on the rare occasion your order arrives faulty or damaged, please contact us by calling the shop on +44 (0) 207 240 0338 or write to bloom@bloomperfume.co.uk to resolve the issue.

3. Methods of payment

3.1 Apart from when in store, all payment must be made with either a debit or credit card. In store we also accept cash and Bloom Perfumery gift certificates and credit notes issued in store.

3.2 The debit and credit cards accepted by us are those listed on the web site on the date on which your order is placed.

3.3 You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

4. Returns

We offer a return policy of 28 days granted the original product packaging remain intact and not tempered with. Your returned goods need to be sent to 4 Langley Court, Covent Garden, London, WC2E 9JY. Please allow 5-10 days after we have received your products for the refunded money to enter your account. We will keep you updated of this process as it is happening. Please also include your invoice as proof of purchase.

In no circumstances can we offer a refund, a credit note or exchange goods that have been tampered with, opened or used (unless they are faulty). For this reason we strongly recommend that you make use of the sampling service while purchasing a perfume. So that you can test a small amount in a sample before compromising the integrity of the original product packaging. Once opened, perfumes cannot be returned for subjective reasons.

We do not accept returns of samples.

5. Online Privacy

We will not share your card details or personal details with any unauthorized third party. We have a system in place where by we make sure our online shop is a secure web destination, should a malicious third party gain access to your transaction details we hold no liability. Read the complete privacy policy here.

6. Special offers discounts and promotions

6.1 From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.

6.2  As a general rule, discounts from different promotions cannot be combined and added up. Only one discount can be applied at a time to online orders and/or purchases in store, this will always be the highest discount available. For example, if you have a promo code giving a 10% discount and there’s an ongoing 20% off sale then only the higher 20% discount can be used. 

6.3 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to availability of the stock, we will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.

6.4 We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.

7. Sampling service

As is often the case with complex, layered perfumes, a customer may need hours, if not days to fully appreciate and decide on a fragrance. Bloom Perfumery offers an opportunity to purchase small samples of perfume for you to take away and try, they range from 1 to 1.6 ml, depending on concentration and are subject to availability. The amount of samples is limited to 1 sample of each particular fragrance, per customer, at a time. Bloom Perfumery does not sell decanted perfume i.e. divide volumes as provided by a manufacturer into lesser volumes. Therefore, selling more than one sample of the same fragrance to one customer at any single time is against our policy. We leave it to our discretion to cancel continuous repetitive orders of samples of the same perfume(s). A refund will be made in due course in this case. 

In case when perfume houses provide free samples we reserve the right to limit the number of free samples to 5 unique items (i.e. they have to be samples of different perfumes) per customer in order be fair to other customers.

Free samples are subject to availability and are only available in store at 4 Langley court. If certain items are unavailable or have never been available in the first place and Bloom Perfumery has to produce a sample — this service comes at a fee.

With online sample orders we limit the number of samples to 10 per account per month and to one sample of any particular product per order (that applies to skincare and make-up as well). There are several reasons for that. Firstly, although we believe in ‘try-before-you-buy’ in case of beautiful complex fragrances, 10 unique samples can last you well beyond a month.

Secondly, as mentioned above we are a perfume boutique, not a decant service. Our samples are priced very reasonably and are there only to help customers to make up their mind before committing to a large bottle.  We leave it to our discretion to cancel continuous regular orders of dozens of identical samples going to the same postal address. 

We do not accept returns of samples.

Sample pack subscriptions

It’s possible to subscribe to monthly supplement of perfume samples delivered by post.

Subscription includes 12 samples packs (the number of samples and particulars are specified in each subscription) which a customer will receive monthly starting from the month following subscribing.

 In case a customer wishes to unsubscribe a credit note will be issued calculated on a pro-rata basis according to the remaining number of months.

The sample packs will be formed according to season, best sellers statistics and gender (if the latter option is specified and requested by a customer). 

Nose ClubЯкорь

A nose-members only club enabling customers to get decants of perfumes from Bloom Perfumery’s collection of niche houses twice a month for 6 or 12 months.

The perfumes members can pick from are subject to” 1) availability, 2)brands’ policy (some require stockists not to ever make samples/decants of their perfumes), 3) also pure extraits by .vero.profumo., Anna Zworykina’s perfumes, oil based and solid perfumes are not available to club members for technical reasons.

The membership doesn’t expire in six or twelve months if you cannot pick up you decants for some time. Rather than having to get a certain number of decants within a certain time period you buy the option of getting 12 or 24 perfumes but no more often than twice a month.

We reserve the right to add to the club’s terms and conditions as the service develops, but changes will only affect members joining after the changes have been introduced. 

 

8. Important safety instructions while handling candles

Please read carefully before handling a candle.

A lit candle is a live flame. Keep it out of reach of children and pets. Burn away from flammable material such as paper, wood, plastic, synthetic or natural fabric, etc.

Do not set in a draft.

Never leave the burning candle unattended.

Do not burn your candle all the way down and always leave at least 5 mm of non-molten wax at the bottom.

Allow a minimum of 50cm overhead clearance.

9. General

9.1 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

9.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website or on the Bloom Perfumery Facebook and Twitter pages shall remain at all times vested in us. You are permitted to use the material data and content only for your personal use in placing orders through the website, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the website without our prior written permission. Scentomatic Ltd may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the www.bloomperfume.co.uk website.

9.3 These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.

9.4 The registered company address for Scentomatic Ltd trading as Bloom Perfumery Covent Garden is: 45-51 High Street, Reigate, Surrey, RH2 9AE . The company registration number is 07897496.

Thank you for agreeing to our Terms and conditions and we hope you enjoy shopping at bloomperfume.co.uk and in our boutique at Covent Garden.